Privacy policy
www.greypeach.com | Last updated: 17 October 2026
Introduction
Grey Peach (“we”, “us” or “our”) respects your privacy. This policy explains how information is collected, used, shared, retained and protected when you use www.greypeach.com, purchase products or contact us. Where required, we obtain consent separately.
Information We Collect
We may collect your name, telephone number, email, billing and delivery address, PIN code, order and returns history, customer-service communications, payment confirmation and transaction references, device/browser data, IP address and cookie information. Payment card credentials and UPI PINs are handled by relevant payment providers and are not intentionally stored by Grey Peach.
Purposes of Processing
We use information to accept and fulfil orders, verify COD orders, process payments and refunds, arrange delivery and exchanges, offer customer support, detect misuse or fraud, improve our website, meet tax and other legal obligations, and send marketing where you have consented or it is otherwise lawful.
Sharing Information
We share personal information only where necessary with payment gateways, courier and logistics partners, website hosting and IT providers, analytics and communication services, professional advisers, and public authorities where required by law. These providers may process information to perform services for Grey Peach, subject to applicable contractual and legal safeguards. We do not sell customer personal information.
Cookies and Marketing
We use essential cookies to support website functionality, including cart and checkout operations. Optional analytics and advertising cookies will be used subject to applicable consent requirements and your preferences. You may opt out of promotional emails using the unsubscribe option or contact greypeachstores@gmail.com. Essential transactional messages relating to orders, delivery, payments and refunds may still be sent.
Security and Retention
We use reasonable technical and organisational safeguards to protect personal information. No online system can guarantee absolute security. We retain personal information only for as long as reasonably necessary for the purposes described in this policy, applicable legal and accounting requirements, and legitimate dispute resolution. Where retention is no longer necessary, information will be securely deleted or anonymised where appropriate and technically feasible.
Your Rights
Subject to applicable law, you may request access to information about your personal data, correction or updating of inaccurate information, erasure where permitted, and withdrawal of consent where processing relies on consent. You may also raise privacy-related grievances by contacting greypeachstores@gmail.com. We may verify your identity before acting on a request and will respond in accordance with applicable law.
Children and Third-Party Links
We do not knowingly solicit children’s personal information without required parent/guardian authorisation. External sites have their own privacy practices.
Policy Changes
We may update this policy; the revised version and date will be posted on our website.
Privacy Contact
Grey Peach | www.greypeach.com | greypeachstores@gmail.com