Shipping policy

www.greypeach.com  |  Last updated: 17 October 2026

Where We Ship

We ship to serviceable PIN codes across India, depending on courier-partner availability. International shipping applies only if specifically offered at checkout.

Charges

Prepaid orders receive free standard shipping across serviceable Indian locations. Eligible COD orders carry a handling fee of ₹49–₹79, clearly shown at checkout. Any promotional prepaid discount is valid only when displayed at checkout.

Processing and Delivery Estimates

Orders are prepared for dispatch after successful prepaid payment or COD verification. Processing and delivery times depend on product availability, destination PIN code, order volumes and courier operations. The estimated dispatch or delivery timeframe, where available, will be communicated at checkout, in the order confirmation or through tracking updates. These are estimates, not guaranteed delivery dates. We will notify customers of material delays where reasonably possible. Final courier-partner service-level timelines should be checked before publishing fixed day ranges.

Tracking and COD Verification

Dispatch and tracking updates may be sent by email, SMS or WhatsApp. COD orders may need phone, message or OTP verification. Orders not verified after reasonable contact attempts may be cancelled.

Address and Delivery Attempts

Customers should supply a complete, accurate address, PIN code and reachable phone number. Undeliverable, unaccepted or repeatedly unsuccessful shipments may be returned to origin. Repeated avoidable RTO can affect COD availability. A future-order recovery fee of ₹150–₹250 is applicable only after advance disclosure and agreement, where lawful, and not for courier/seller error.

Wrong, Damaged or Missing Shipments

Please contact greypeachstores@gmail.com as soon as reasonably possible, preferably within 7 calendar days of delivery, with your order number and available photos or videos. This helps us investigate promptly. An unboxing video is encouraged but is not mandatory proof. This request does not limit any rights available under applicable law.

Contact

Grey Peach | www.greypeach.com | greypeachstores@gmail.com