Refund policy

www.greypeach.com  |  Last updated: 15 October 2026

Request Window

Eligible return or exchange requests should ordinarily be raised within 7 calendar days after delivery. This standard window does not limit consumer remedies prescribed by law.

Condition of Products

For discretionary size exchanges, goods must be unworn except reasonable size trial, unused, unwashed, unaltered, free from odour/stains/damage, with tags and original packaging intact. Proof of purchase is required.

One-Time Size Exchange

One size exchange may be requested for the same product and design, subject to stock availability and inspection. The customer bears return shipping for a discretionary size exchange. If we supplied the wrong size, we bear reasonable correction shipping costs. Further exchanges are not ordinarily offered.

What Qualifies for a Return

We do not offer returns simply because of change of mind or dislike of a correctly described item. A defective, transit-damaged, wrong or materially misdescribed product is eligible for assessment and appropriate remedy. Consumer statutory rights always prevail.

Exceptions

Sale, clearance and customised items ordinarily cannot be returned or exchanged for discretionary reasons. This restriction does not apply to faulty, incorrectly supplied or materially misdescribed items where law requires a remedy.

Reporting a Problem

Email greypeachstores@gmail.com with order number, details and clear photos. A continuous unboxing video is encouraged to speed investigation, but is not mandatory or the only acceptable evidence. Retain original product, tags, shipping label and packaging where possible.

Return Process

1. Email a request within the applicable period.

2. Include order information and supporting evidence.

3. Await return or pickup instructions.

4. Return the securely packed item.

5. We inspect/verify it.

6. An approved exchange or refund is arranged. Do not send unsolicited returns before receiving instructions.

Prepaid Refunds

For an approved refund, payment will normally be returned to the original payment method. We aim to initiate the refund within 5–7 working days after necessary verification and QC; bank/payment-provider credit time can vary. Original delivery/handling charges are generally not reimbursed for discretionary exchanges, but mandatory refunds will include legally refundable charges.

COD Refunds

Approved COD refunds are issued through verified UPI or bank transfer, not cash. The same target refund-initiation period applies after approval/QC. Share payment details only via an appropriate secure channel.

Return Shipping and RTO

Customers bear shipping for discretionary size exchanges. Grey Peach bears or reimburses reasonable approved reverse-shipping expense for verified seller-attributable faults, damage or wrong-item delivery. Customer-refused deliveries are RTO, not standard returns. COD privileges may be restricted after repeated unjustified RTO; any future-order recovery fee requires advance disclosure and agreement and must comply with law.

Disputes and Support

If you disagree with a decision, request reconsideration at greypeachstores@gmail.com. Your statutory consumer remedies remain available.